US and Canadian orders are sent via 1st class USPS package mail as standard. At this current time we offer free US shipping via USPS Priority Mail for all orders over $100. Canadian orders of less than $100 are subject to a $10 shipping charge and ship by 1st Class USPS mail unless the customer chooses an alternate method of shipping at checkout.
International orders are shipped via USPS 1st class mail as standard. We cannot guarantee delivery to international customers for orders shipped via 1st Class USPS mail. We encourage our international customers to opt for UPS or DHL delivery at checkout for guaranteed delivery.
International orders of less than $300 are subject to a US$20 shipping fee for 1st Class USPS mail. Order values of $300 or more ship free with UPS or DHL depending on the country of delivery. Orders sent internationally using 1st class mail are at buyer's risk. We do not assume any liability for goods lost in transport.
All international customers must submit a telephone number at checkout. Yoga Democracy is not liable for any customs and import duties that may be imposed on international customers. International customers who refuse to accept delivery will not be refunded for the cost of shipping or order value and goods disposed of by the carrier.
Unless indicated as a final sale item, all customers are eligible for a 30-day return/exchange period from date of receipt of your item.
All items must be returned in un-used, original condition with tags attached. Except in case of manufacturer defect, we cannot make any exceptions to this policy.
We warranty our products for 30-days post purchase against defect and will issue upon receipt of the item and verification of the defect a refund equivalent to the value of the original order including any shipping costs incurred, repair or replacement.
Customers who fall outside of the 30-day return/exchange period but which feel their item has a manufacturer's defect are advised to contact us at firstname.lastname@example.org Customers will be asked to detail and/or submit a photograph to indicate the defect. If a defect appears likely, US customers will be sent a prepaid shipping label.
International Customers - Please contact us at please contact us at email@example.com to initiate the return/exchange process. Overseas international exchanges incur a $15 restocking fee which also covers the cost of the return shipping to the international address.
We regret that returned goods sent back to us without prior authorization will be returned to the shipper and made ineligible for return or exchange.
US customers please visit https://yoga-democracy.returnly.com to initiate an exchange or return for refund.
Return shipping on exchanges is free using our Returns Center.
We regret that we cannot offer free shipping on returns for refund. Labels generated using our Returns Center will be deducted from the refund issued, $5 per item up to a maximum of $10 for returns for refund of 1-3 items.
In lieu of a label fee for returns of 4 or more items from a single order we charge a 10% restocking fee based on the order value excluding any shipping or taxes. The 10% restocking fee will be deducted from the refund issued.
Customers may always opt to purchase their own postage in which case we recommend keeping a record of tracking on returned items. We do not take responsibility for lost or damaged packages shipped to us using postage purchased by the customer.
We do not charge restocking or label fees on returns shipped to us using postage purchased directly by customers.
We process orders within 24 hours of receipt excluding holidays and weekends. Please allow up to 3 business days to receive a shipping confirmation. All shipping notifications will include a tracking number.
Order changes including cancellations can be accommodated only within 24 hours of an order being placed.