US and Canadian orders are sent via 1st class USPS package mail as standard. At this current time we offer free US shipping via USPS 1st class mail with tracking for all orders over $100. Customers will have the option to choose Priority Mail shipping or UPS at checkout. Canadian orders of less than $100 are subject to a $10 shipping charge. International orders are shipped via USPS 1st class mail. International orders of less than $300 are subject to a US$20 shipping fee. Order values of $300 or more ship free with UPS. Orders sent internationally using 1st class mail are at buyer's risk. We do not assume any liability for goods lost in transport.
All international customers must submit a telephone number at checkout. Yoga Democracy is not liable for any customs and import duties that may be imposed on international customers.
Unless indicated as a final sale item, all customers are eligible for a 18-day return/exchange period from date of receipt of your item.
All items must be returned in un-used, original condition with tags attached. Except in case of manufacturer defect, we cannot make any exceptions to this policy.
We warranty our products for 30-days post purchase against defect and will issue upon receipt of the item and verification of the defect a gift card to be used at www.yogademocracy.com equivalent to the value of the original order including any shipping costs incurred. Customers who fall outside of the 18-day return/exchange period but which feel their item has a manufacturer's defect are advised to contact us at email@example.com Customers will be asked to detail and/or submit a photograph to indicate the defect. If a defect appears likely US customers will be sent a prepaid shipping label.
US Customers- In order to initiate a return, please proceed to our self service Returns and Exchanges Self Service Center.
International Customers - Please contact us at please contact us at firstname.lastname@example.org to initiate the return/exchange process.
We regret that returned goods sent back to us without prior authorization will be returned to the shipper and made ineligible for return or exchange.
We process orders within 24 hours of receipt excluding holidays and weekends. Please allow up to 3 business days to receive a shipping confirmation. All shipping notifications will include a tracking number.
Order changes including cancellations can be accommodated only within 24 hours of an order being placed.